SHIPPING INFO
TACBRO tries its best to ship out your products in the most timely and cost effective way possible. We are not responsible for any delays resulting from weather, strikes, or any conditions out of our control. Merchandise is shipped via USPS only. A street address of either a residence or business is required for delivery. P.O. Box or APO addresses are acceptable for shipping. All orders take about 1-2 business days to process. Shipping charges are non-refundable. If an attempted delivery was made and the customer was not at the location to receive the shipment, the customer will be held responsible for Redelivery fees. We can only ship merchandise within the United States.
FREE STANDARD SHIPPING
We offer free standard (Ground/Freight Curbside) shipping on orders more than $50 within Contiguous 48 US States. A flat rate $9.99 shipping cost will be charged for all orders less than $50. All orders take about 1-2 business days to process. Standard shipping takes 3-10 business days to arrive at your delivery destination. If an attempted delivery was made and the customer was not at the delivery destination to receive the shipment, the customer will be held responsible for Redelivery fees. If the order has begun production or happens to be en-route to its delivery destination at the time of cancellation, the customer will be held responsible for all (shipping to and from delivery destination) shipping costs. There will be a 20% restocking fee on all items approved for return. Customer must receive a Return Authorization (RA) number prior to a return. The customer is responsible for providing proper packaging and the return shipping of this Return Item. The refund of the Free Shipping product will be less the actual shipping cost and the 20% Restocking Fee. Shipping charges are non-refundable. TACBRO is not liable for any damages on the Return Item caused in transit, such damage claims are between the carrier and the customer.
EXPRESS DELIVERY
Express, Rushed, & Over-Night delivery is available on most in-stock merchandise. Express orders placed before 11am PST will ship out the next business day. Express orders placed after 11am PST will ship out within the next 2 business days.
IF SHIPMENT IS DAMAGED
You must notify the deliveryman of the damage and you MUST make notes on the extent of visible damage & the probable concealed damage onto the freight bill. Contact TACBRO and the Delivery Company to inform them of the extent of the damages and file a damage claim. TACBRO and the Delivery Company will require pictures of the damages and request to inspect the merchandise. (In most cases, you may receive a cash adjustment for costs, or an arrangement for the Delivery Company to cover repair costs, or get a merchandise reimbursement.) Keep ALLoriginal packaging materials, until your claim is settled, or for the return of your damaged merchandise. All damage claims must be addressed to the Delivery Company. TACBRO is not responsible for damages incurred during transport to delivery destination. Damage claims pertaining to causes other than shipping will be reviewed and authorized for reimbursement at the discretion of our Claims Department. If merchandise is defective, notify TACBRO within 24 hours and retain ALL original materials, accessories, and packaging. Customer service representatives will instruct you on the additional steps that need to be taken. Failure to retain ALL original materials, accessories, and packaging may delay or result in the refusal of your damage claim.
BACK ORDERS
Items temporarily out-of-stock may be back-ordered at customer's request and at the discretion of TACBRO. All shipping fees & costs remain applicable to all back-orders. A customer representative will contact you with an estimated delivery time frame.
C.O.D.
No C.O.D. service is available. All merchandise have to be prepaid before shipment is made.
Refusal of Shipment
The customer will be held responsible for Shipping Charges (shipping charges to the customer and return shipping charges) and subject to a 20% Restocking Fee for orders that are refused at the time of delivery or returned because the customer was not at the delivery location to receive the items.
RETURN / CANCELLATION POLICY
CANCELLATIONS
If you would like to cancel an order that you placed, cancellations must be made prior to 3pm PST the day of your shipment to avoid having production-cost fees incurred. Please contact your customer service representative for the exact date of your shipment. Absolutely NO returns, exchanges, or cancellations will be accepted on customized/special ordered merchandises or non-stock merchandises. TACBRO reserves the right to refuse or cancel any orders placed on incorrectly priced products and incorrectly calculated shipping costs. Please allow 2-4 business days for the credit to appear on the account.
HOW TO RETURN AN ORDER
Contact TACBRO and inform us of your request to return an order. Once your claim has been established, you will be given a Return Authorization (RA) number. Confirm shipping arrangements with your customer service representative, and re-package merchandise as it was upon delivery. TACBRO is not responsible for damages or lost package(s) occurred during return transit. After shipping charges and any additional return/re-stocking fees have been deducted, you will receive your payment/refund. Reimbursement, credit, or exchange will only be allowed on authorized returns. Please allow 10-14 business days for your refund to process upon our receipt of your return.
RETURNS
There is a 20% restocking fee on all items approved for return which are not at seller’s fault. We will accept merchandise for return in 30 days of receipt, provided that the merchandise is in original condition, unused, the customer has retained all original materials, accessories, and packaging. Restocking fees may be increased if shipments are returned to us damaged or without original packaging. TACBRO will NOT accept any returns or exchanges on items that show signs of having been modified, scratched, or defaced. Customers must receive a Return Authorization (RA) number prior to a return. Any item returned without a RA number will be refused or their return process will be delayed. All returns are subject to inspection before approval for a refund. The customer is responsible for providing proper packaging and may be held responsible for any additional shipping fees (i.e. call tags, shipping insurance and repackaging). All returns will be thoroughly reviewed and authorized at TACBRO. Any merchandise not received in accordance with our return policy will be refused and returned to the Customer. Any additional damages to refused products are the sole responsibility of the customer and such damage claims are between the carrier and the customer. Please call our representatives if you need further assistance with return details.